Question 1

What areas do you serve?

Accepted Answer

We are based in downtown San Diego and produce events throughout California. Programs outside San Diego County may include travel and lodging costs, which are itemized in your proposal before you sign anything.

Question 2

How far in advance should I book?

Accepted Answer

Weddings and large productions are typically booked 9 to 14 months out. Corporate programs usually come to us 3 to 6 months out. If your date is sooner, ask anyway — availability changes, and we will tell you honestly whether we can produce the event well in the time available.

Question 3

What is the difference between planning and management?

Accepted Answer

Planning covers design, budget, and vendor sourcing from the earliest idea onward. Management picks up an event that is already built and takes responsibility for logistics, schedule, and execution. Many clients begin with planning and continue into management for event week.

Question 4

Do you work with venues and vendors we have already chosen?

Accepted Answer

Yes. We regularly step into events with contracts already in place. We review each agreement for scope, timing, and load-in requirements, then build the production schedule around what you have signed.

Question 5

How is pricing structured?

Accepted Answer

Most engagements are flat-fee, based on scope, guest count, vendor count, and production days. You receive a written proposal listing what is included and what is not. Vendor and venue costs are paid separately by you, directly to those vendors, unless your agreement states otherwise.

Question 6

How do payments work?

Accepted Answer

Payments are processed through Square, which accepts Visa, Mastercard, American Express, and Discover, along with other methods Square supports. Online payment is not live on this site yet; until it is, we send a secure Square invoice by email. See our Payment Policy for full terms.

Question 7

What happens if we need to reschedule?

Accepted Answer

Reschedules are handled case by case and depend on our availability and your vendors' policies. Our Cancellation & Rescheduling Policy explains the process, notice windows, and how retainers are treated.

Question 8

Do you carry insurance?

Accepted Answer

[PLACEHOLDER — insurance carrier, coverage type, and limits to be confirmed by Aaron Shape Events LLC.] Many California venues require a certificate of insurance from vendors and planners; we will coordinate documentation your venue requires.

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